Curtis Cab Direct Terms & Conditions

Effective November 1, 2017


PRICES, TERMS and SPECIFICATIONS: Subject to change without notice. All prices are in U.S. Dollars. Product availability is subject to production, stocking, and demand. Contact Curtis Representative for updates.

FREIGHT: All items FOB West Boylston, MA


WARRANTY-REPAIR: Any warranty repair work must receive prior authorization from Curtis before performing work. Curtis reserves the right to replace defective parts at its own discretion and will not credit customers for replacement parts that have not received authorization prior to installation. Please have manufacturing code ready prior to calling. Curtis cabs are warranted for 1 year from date of purchase for defective material or workmanship.

RETURNED GOODS: Accepted only after returned material authorization number (RMA) is issued and must be returned within 30 days of purchase. Return goods must be returned in new or re-salable condition with the exception of defective items or products damaged in shipping. Returned goods are subject to a 20% restocking charge, plus any necessary repair or repackaging. Freight must be PREPAID by shipper.

DEFECTIVE GOODS: We stand behind the quality of all Curtis products and will allow FULL CREDIT, including freight charges, for returned goods found to be defective in material or workmanship for one year from purchase date. An RMA number must be issued prior to any return.

CLAIMS: Claims for damage or shortage in transit must be filed by customer against the carrier.

DROP SHIPMENT CHARGE: A $50.00 surcharge will be added to all non-FEDEX/UPS orders that are drop shipped to alternative addresses. This surcharge helps cover extra processing cost.

SHIPPING: Curtis Cab Direct ships only to the 48 contiguous United States and the District of Columbia. Customer pick-up at the factory is not available.

CREDIT CARD: Orders may be paid using American Express, Visa, MasterCard or Discover. Please have your credit card number, expiration date, name and security code that appears on the card ready for your Curtis representative.